Shipping

Where do we ship to?

Unfortunately we only ship within Fort Mcmurray at the moment. We are hoping to ship across Canada in the future!

Local Pickup

We offer local pickup at the showroom for small to medium items. We will contact you once items arrive at the showroom. Due to limited storage space, client will have a week (7days) to come and pick it up. If the product is stored for too long, a storage fee may be charged.

Shipping Cost

Shipping costs are calculated based on the total weight of the order. Due to size and distance, some oversized items may require additional shipping costs. If your order requires additional costs, we will contact you within 48 hours and provide you with a quote for your approval.

Standard Delivery

Standard delivery is to the door only. Delivery personnel or crews do not enter the home or assemble furniture. If you live in an apartment or condo building, you will be taken to the lobby instead of beyond. With the exception of the bed and dining room table, most of our larger pieces of furniture are fully assembled. Make sure you can easily take it to the desired destination in your home, and it can fit through all the doors and stairs! ! If you can't upgrade, please contact us to upgrade to White Glove Delivery.

Small and medium-sized items are shipped by express (Purolator, UPS, Fedex, or Canada Post).

Large and oversized items are often shipped by third-party carriers and / or delivery companies. The carrier or delivery will depend on the location.

White Glove Delivery

White glove services are available in only in Fort Mcmurray at the moment, including space selection, unpacking, small assembly, and garbage disposal.

They do not hang artwork or install lighting equipment.

Additional fees may be charged for rural areas, buildings, or any other complex delivery. White Glove delivery is generally arranged in a delivery window. If the product is brought forward to another late delivery date, the second delivery rate will not apply.

For liability reasons, oversized and heavy items are not guaranteed beyond the main floor entrance. Please check the weight and dimensions before ordering. If you have any questions, we encourage you to contact us!

A representative of the courier company in your area will contact you when the shipment is ready. Make sure that all aisles and areas where you will place items are clean and ready for delivery. We ask you to inspect all items before leaving the service provider.

Delays

Shipping or delivery delays may be due to holidays, peak seasons, weather or other reasons. These delays are beyond our control and may cause the delivery window to exceed the ETA or delivery time specified at the time of ordering. In the meantime, we ask you to wait patiently, because we will do our best to ensure that all items are delivered to our customers as soon as possible.

COVID Delays

The shipping time for our furniture, lighting and carpets is still longer than usual. Due to global manufacturing, transportation, and supply chain disruptions, ETA inventory dates are more volatile than ever. During this period, we will do our best to keep you informed of any delays. As we endeavor to seek and provide the information that we may obtain, we ask for your patience and understanding.

Lead Times

Small items in the showroom will be shipped within 2-3 business days, with an estimated delivery time of 5-7 business days. Be aware of delays during sales or holidays.

Larger items such as lighting, furniture, rugs, and artwork are delivered to you directly from the distribution center. We will contact you within 48 hours of placing the order and provide you with an approximate timeframe. This is based on inventory availability, distribution, and transportation.

Once your item is shipped you will receive a tracking number to track the package. Orders containing multiple items can have multiple tracking numbers and different arrival dates.

Order Notes
Use the order remarks section at checkout to specify special circumstances that the delivery company may encounter during the delivery process. No elevator, waiting on the second floor.

Please make sure that the items ordered are suitable for the destination you want before ordering. Check the entrance and stairs. If you have any questions about the size, please feel free to ask. Also, if you want us to add the required signatures, please let us know!

Stock

We do our best to provide products in stock, but stock availability cannot be guaranteed at this time. If the item you purchased is out of stock, we will contact you and inform you of the estimated restocking date. If the date does not suit your preferences, we will compensate you 100% and / or suggest similar stock items. If necessary, please contact us for stock and specific delivery time before placing an order.

Sales Tax & Tariffs

Essentials is located in Fort Mcmurray, Canada and charges applicable Alberta Sales Tax (GST). Orders shipped within Canada are subject to GST or applicable provincial sales tax.

Unfortunately, from May 5, 2021, some items imported into Canada will now be subject to the newly established SIMA fee. The import tax applies to all leather seats, including but not limited to armchairs, sofas, modular furniture and benches. It also includes all upholstered swivel chairs, recliners and footstools made in China or Vietnam.